Every aspect of life is imbued with “smart” these days as mobile technology and hand held devices replace older ways of doing things.
For the hospitality industry, there have been many pioneering uses of tablet devices as industry operators were among the earliest adopters to recognize the design features leading to improved service and self-service applications as well as robust employee assistance capabilities and back office functionality.
More and more hotels are adopting recent developments in tablet computers and smartphones to offer guests information in real time in a wide range of unprecedented ways.
After an extensive 24-month refurbishment and redesign, Dorchester Collection’s property, Hotel Bel-Air, has reopened its doors featuring Intelity’s ICE (Interactive Customer Experience™) technology. This in-room guest service technology will provide guests in the hotel’s 103 guestrooms and suites with the ability to navigate through all offered hotel services with the simple touch of a finger.
Hotel Bel-Air has long been synonymous with prestige and comfort, offering an unparalleled experience. From the moment guests check in they will now have the power to access and coordinate all of their hotel needs and receive services instantly.
Whether ordering in-room dining, accessing information about local attractions or checking into a flight, guests have the power to customize their experience all from the convenience of an easy-to-use interface. ICE not only brings state-of-the-art technology to the guest, but also fully integrates into the hotel’s management systems resulting in an increase in staff efficiency, a 90 percent reduction in collateral printing and an overall increased level of service and quality.
Charleston Colombia properties a personalized experience this December.
Recognized for their luxurious world-class amenities, as well as a reputation for excellent service, the hotel group will be the first in Colombia to introduce the interactive guest service technology, ICE Touch (Interactive Customer Experience) at the Hotel Charleston Bogotá, Charleston Casa Medina and Charleston Santa Teresa Cartagena.
The award-winning ICE technology will be available via iPads in each of the 211 guestrooms making it possible for guests to order up to 30 guest services with the simple touch of a finger, including room service, spa treatments, information on local attractions, arranging a trip on the hotel’s pleasure yacht and much more. Each customized guest interface provides direct communication between hotel staff and guests in real time and tracks all requests and activities, minimizing error and increasing efficiency.
At the InterContinental Seoul COEX’s Sky Lounge on the 30th floor, guests can snap a shot of a quick response (QR) code printed on the menu with their smartphones and instantly get information and photos about the cuisine on offer and the chefs running the kitchen.
French restaurant Table 34 at the Grand InterContinental Seoul Parnas presents fine dining options on a sleek tablet computer. After being seated, guests are handed a 10.1-inch Samsung Galaxy Tab instead of the usual, paper or plastic menu.
High-resolution pictures of the dishes and introductions to the chefs who will prepare the meals, as well as new promotions happening at the restaurant are easily viewed on the touch screen.
The two InterContinental hotels also present the guests room types and other privileges with the tablet computers. If guests want to upgrade a room when checking in, they can see and compare on the Galaxy Tabs the photos of Club Floor rooms and consequent privileges, such as Club Lounge use and faster checkout service. Tablet computers also extend hotel services.
Hyatt Regency Jeju offers an exclusive “e-book service” sponsored by Ridibooks, the country’s number one e-book service vendor, the service offers guests 42 complimentary books, including travel books to help them make the best of their visit to Jeju. In addition, books about the economy and business management are available, along with 12 books about self-enrichment, 20 children’s classic stories and ten books for children about building an upright character. All the books use the Ridibooks application on Hyatt Regency Jeju’s iPads, which are available for rent.
Guests can rent an iPad from the Concierge Desk in the hotel lobby or in the Regency Club® Lounge on which to read the 42 complimentary books and enjoy the autumn, the best season for reading, along with the beautiful nature of Jeju. The iPads can be rented for periods of four hours once per stay per room, and advance bookings are required. Guests who list the titles of their choice from among the 42 books with a Ridibooks’s ID on check-out will be presented with the e-book, which they can read in any place at any time.
Hyatt Regency Jeju has offered information about tours of Jeju on its iPads since the summer. The launch of the iPad rental and e-book service will increase customer satisfaction, and provide even more information about Jeju tours and the hotel’s services.
A lot of Hotels are offering ipad on every room like The Plaza, in New York City, wich provides every guest with an iPad to enhance their 5-star stay.
These days, most of us are lucky if we land a hotel room that comes with complimentary Wi-Fi access. But guests of The Plaza hotel in New York City get something even better: an iPad.
The Apple tablets come loaded with Intelity’s ICE (Interactive Customer Experience) software, which allows the 5-star hotel’s pampered guests to order room service, request wake-up calls, or browse NYC travel guides, among other things. Guests can even adjust their room’s lights and temperature controls directly from the iPad.
Here you have just a few examples of how technology is helping to hotels to offer guests information in real time in a wide range of unprecedented ways…